日本語

Course Code etc
Academic Year 2024
College College of Tourism
Course Code HA333
Theme・Subtitle
Class Format Face to face (all classes are face-to-face)
Class Format (Supplementary Items)
Campus Lecture
Campus Niiza
Semester Fall semester
DayPeriod・Room Mon.3・N321
Credit 2
Course Number TRS3100
Language Japanese
Class Registration Method Course Code Registration
Grade (Year) Required 配当年次は開講学部のR Guideに掲載している科目表で確認してください。
prerequisite regulations
Acceptance of Other Colleges 履修登録システムの『他学部・他研究科履修不許可科目一覧』で確認してください。
course cancellation 〇(履修中止可/ Eligible for cancellation)
Online Classes Subject to 60-Credit Upper Limit
Relationship with Degree Policy 各授業科目は、学部・研究科の定める学位授与方針(DP)や教育課程編成の方針(CP)に基づき、カリキュラム上に配置されています。詳細はカリキュラム・マップで確認することができます。
Notes
Text Code HA333

【Course Objectives】

We use many services in the course of our daily lives, such as riding a train, eating at a restaurant, dropping clothing off at the dry cleaners, staying at a hotel, getting a haircut at a salon, learning at a school, going to a hospital, etc. The aim of this course is to understand how such services are created, used, and evaluated, what kind of mechanisms companies are creating and arranging in order to provide service that satisfies the customer, the characteristics of familiar services, and basic topics used in business.

【Course Contents】

In this course, we will focus on themes such as “What is good service?” “How can I provide service that satisfies the customer?” and “How can I get customer loyalty?” We will cover familiar case studies to learn the basic perspective and issues of service management.

※Please refer to Japanese Page for details including evaluations, textbooks and others.